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SHIPPING POLICY

Last Updated: August 28, 2026

Thank you for shopping at lastrix.shop, operated by Informs ApS. We are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, and procedures for delayed, lost, damaged, or incorrect shipments.

1. ORDER PROCESSING TIME

Orders are generally processed within 1 business day after successful payment confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During periods of unusually high order volume, public holidays, or circumstances outside our reasonable control, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Once your order has been processed and shipped, you may receive a shipping confirmation containing available tracking information.

2. ESTIMATED DELIVERY TIME

Our estimated delivery time is:

3–7 business days after dispatch.

Business days generally refer to Monday through Friday, excluding public holidays.

The estimated total timeframe consists of:

  • Order Processing: Approximately 1 business day
  • Shipping/Transit: Approximately 3–7 business days

Delivery times are estimates and may occasionally be affected by carrier operations, public holidays, weather conditions, customs procedures, transportation disruptions, or other circumstances outside our reasonable control.

3. FREE SHIPPING

We offer FREE STANDARD SHIPPING on orders placed through lastrix.shop.

Standard Shipping Fee: €0.00

There is no minimum order value required for our standard free shipping unless otherwise clearly stated during checkout.

Any optional expedited or special delivery service, if offered, may be subject to separate charges. Any such charges will be clearly displayed before you complete your purchase.

4. SHIPPING DESTINATIONS

We ship to the destinations made available during checkout on lastrix.shop.

Shipping availability may vary depending on the product, destination, carrier availability, or applicable shipping restrictions.

If we are unable to ship an order to the delivery address provided, we will contact you and, where appropriate, cancel and refund the affected order.

5. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review your order confirmation carefully and contact us promptly if you notice an error in your shipping address or other order information.

Once an order has entered the shipping process, we may not be able to change or correct the delivery address.

6. SHIPPING CONFIRMATION AND TRACKING

When tracking information is available, it will normally be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed.

If your tracking information has not updated for an extended period, please contact us at staciehend37@gmail.com.

7. DELIVERY DELAYS

Although we aim to deliver orders within the estimated 3–7 business day shipping period, occasional delays may occur.

Possible causes include:

  • Carrier or transportation delays;
  • Severe weather conditions;
  • Public holidays;
  • Customs or border processing;
  • Incorrect or incomplete delivery information;
  • Unexpected logistical disruptions; or
  • Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so that we can review the shipment status and assist you.

Nothing in this section limits any mandatory delivery rights or remedies available to consumers under applicable law.

8. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information during checkout.

Please make sure your name, street address, apartment or unit number where applicable, postal code, city, and other required delivery information are correct before submitting your order.

If you discover an error, contact us as soon as possible at staciehend37@gmail.com.

We will make reasonable efforts to update the address if the order has not yet been shipped. However, we cannot guarantee that an address can be changed once processing or shipping has begun.

9. FAILED DELIVERY AND RETURNED PACKAGES

If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or failure to collect the package where required, it may be returned to the sender.

If this happens, please contact us at staciehend37@gmail.com so that we can review the situation and advise you of the available options.

Any reshipping costs will be handled according to the circumstances of the failed delivery and applicable consumer law.

10. LOST PACKAGES

If your tracking information indicates that your package may be lost or if it has not arrived within a reasonable period after the estimated delivery date, please contact us at:

staciehend37@gmail.com

Please provide your order number and relevant delivery information.

We will review the shipment information and, where appropriate, contact the carrier or otherwise investigate the delivery.

If the shipment is confirmed to have been lost before successful delivery, we will provide an appropriate solution, which may include a replacement or refund, in accordance with applicable law.

11. DAMAGED PACKAGES OR PRODUCTS

Please inspect your order as soon as possible after delivery.

If your package or product arrives damaged, please contact us promptly at staciehend37@gmail.com and provide:

  • Your order number;
  • A description of the damage;
  • Clear photographs of the damaged product; and
  • Photographs of the packaging where relevant.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection law.

12. INCORRECT ITEMS

If you receive an item different from the product you ordered, please contact us promptly at staciehend37@gmail.com.

Please provide your order number and photographs of the item received.

Once verified, we will provide appropriate instructions and arrange a suitable solution, such as replacement or refund, where applicable.

You will not be responsible for reasonable return shipping costs when the incorrect item was sent due to our error.

13. CUSTOMS, DUTIES AND TAXES

Where international shipping applies, orders may be subject to customs procedures, import requirements, taxes, or duties depending on the destination country.

Any charges applicable to your order will be handled or disclosed as required by applicable law.

Customs processing may occasionally affect estimated delivery times.

14. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at staciehend37@gmail.com.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, it may no longer be possible to cancel the shipment. You may instead exercise any applicable return or statutory withdrawal rights after receiving the order in accordance with our Return & Refund Policy.

15. RETURNS AND REFUNDS

Shipping-related returns and refunds are handled in accordance with our Return & Refund Policy.

We provide a voluntary 30-day return policy, subject to the conditions described in that policy.

Where applicable, eligible European Union consumers may also have a statutory 14-day right of withdrawal.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

16. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, delayed packages, or your order, please contact us:

Store: lastrix.shop
Company Name: Informs ApS
CVR Number: 41436328
Email: staciehend37@gmail.com
Business Address: Kvæsthusgade 5D, 2.
Postal Code: 1251
City: København K
Country: Denmark

Customer Service Email: staciehend37@gmail.com

We will make reasonable efforts to respond to shipping and delivery inquiries as soon as possible.