Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: August 28, 2026
Thank you for shopping at lastrix.shop, operated by Informs ApS. We want to provide our customers with a clear and transparent return and refund process. Please read this Return & Refund Policy carefully before requesting a return.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return under our 30-day return policy, your item must:
-
Be in the same condition in which you received it;
-
Be unused, unworn, and undamaged;
-
Include all original tags, accessories, manuals, and components, where applicable;
-
Be returned in its original packaging; and
-
Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for return under our voluntary 30-day return policy.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: staciehend37@gmail.com
Please provide your order number, customer name, reason for the return, and any relevant photos if the product is damaged, defective, or incorrect.
Please do not send your item back before contacting us and receiving return instructions.
Approved returns must be sent to:
Informs ApS
Kvæsthusgade 5D, 2.
1251 København K
Denmark
If your return is accepted, we will provide you with return instructions, including information on how and where to send your package.
Items returned to us without first requesting a return may not be accepted.
For any questions regarding a return, please contact us at staciehend37@gmail.com.
3. RETURN SHIPPING
If the return is due to an error on our part, such as receiving an incorrect, defective, or damaged product, we will cover the reasonable return shipping costs and provide appropriate return instructions.
For voluntary returns where the product is not defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the item, unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of returned items that are sent without tracking.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at staciehend37@gmail.com.
Please include:
-
Your order number;
-
A description of the problem; and
-
Clear photos or other relevant evidence showing the issue.
We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.
5. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
-
Perishable goods, such as food, flowers, or plants;
-
Custom-made, personalized, or specially ordered products;
-
Personal care or hygiene products where return restrictions apply;
-
Hazardous materials;
-
Flammable liquids or gases; and
-
Other products that cannot legally or safely be returned.
Please contact us at staciehend37@gmail.com if you have questions about whether a particular product is eligible for return.
These exclusions do not limit any mandatory consumer rights that apply under applicable law.
6. SALE ITEMS AND GIFT CARDS
Unless otherwise required by applicable consumer law, certain final-sale items and gift cards may not be eligible for return or refund.
Where mandatory consumer rights apply, those statutory rights will take precedence over this provision.
7. EXCHANGES
The fastest way to receive a different product is to return the item you received in accordance with this policy and, once the return has been accepted, place a separate order for the new item.
If you received an incorrect or defective item, please contact us before placing another order so that we can determine the appropriate solution.
8. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is covered by European Union consumer protection rules, you generally have the right to withdraw from your purchase within 14 days without providing a reason, subject to applicable legal exceptions.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period by contacting:
Email: staciehend37@gmail.com
Company: Informs ApS
Address: Kvæsthusgade 5D, 2., 1251 København K, Denmark
When exercising a statutory right of withdrawal, any mandatory consumer rights provided by applicable law will apply. Nothing in our voluntary 30-day return policy is intended to restrict or replace those statutory rights.
9. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refund appears in your account.
Where required by applicable consumer law, refunds relating to a statutory withdrawal will be handled within the legally required timeframe.
If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at:
10. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at staciehend37@gmail.com.
If your order has not yet been processed or shipped, we will attempt to cancel it before dispatch.
If the order has already been shipped, cancellation may no longer be possible before delivery. You may instead request a return after receiving the order in accordance with this policy and any applicable statutory rights.
11. REFUND METHOD
Approved refunds will normally be returned to the same payment method used for the original purchase.
We do not normally issue refunds to a different card, bank account, or payment method unless required or otherwise agreed due to circumstances outside our control.
12. CONTACT INFORMATION
If you have any questions regarding returns, refunds, damaged products, exchanges, or your statutory withdrawal rights, please contact us:
Store: lastrix.shop
Company: Informs ApS
CVR Number: 41436328
Email: staciehend37@gmail.com
Address: Kvæsthusgade 5D, 2.
Postal Code: 1251
City: København K
Country: Denmark
Customer support inquiries regarding returns and refunds can be sent to staciehend37@gmail.com.