Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 4, 2026
Thank you for shopping at lastrix.shop, operated by Informs ApS. We want to provide our customers with a clear and transparent return and refund process. Please read this Return & Refund Policy carefully before requesting a return.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
We accept eligible returns for both defective and non-defective products, subject to the conditions described in this policy.
For non-defective returns, the product must:
- Be in the same condition in which you received it;
- Be new, unused, unworn, and undamaged;
- Include all original tags, accessories, manuals, and components, where applicable;
- Be returned in its original packaging; and
- Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Products that do not meet these conditions may not be eligible for return under our voluntary 30-day return policy.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: staciehend37@gmail.com
Please provide:
- Your order number;
- Your name;
- The reason for the return; and
- Relevant photos if the product is damaged, defective, or incorrect.
Please do not send your product back before contacting us and receiving return instructions.
Approved returns must be sent by mail to:
Informs ApS
Kvæsthusgade 5D, 2.
1251 København K
Denmark
If your return request is accepted, we will provide you with instructions on how and where to send your package.
Items returned without first requesting a return may not be accepted.
For questions regarding a return, please contact us at staciehend37@gmail.com.
3. RETURN METHOD
Eligible products must be returned by mail in accordance with the return instructions provided by us.
Please contact us before sending your return.
We recommend using a trackable shipping service and retaining proof of shipment until your return and refund have been completed.
4. RETURN SHIPPING COSTS
For voluntary returns of non-defective products, the customer is responsible for the direct cost of return shipping, unless otherwise required by applicable law.
If the return is required because the product is defective, damaged upon delivery, incorrect, or due to another error on our part, Informs ApS will cover the reasonable return shipping costs and provide appropriate return instructions.
Original standard delivery charges will be handled in accordance with applicable consumer law where a statutory withdrawal right is exercised.
5. NO RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: €0.00
This applies to returns accepted in accordance with this policy.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as possible after receiving it.
If your product arrives damaged, defective, or different from what you ordered, please contact us promptly at:
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product; and
- Photographs of the packaging where relevant.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, the solution may include return instructions, replacement, repair, or refund.
Where the return results from an error on our part, you will not be responsible for the reasonable return shipping costs.
7. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of products may not be eligible for voluntary return, including:
- Perishable goods, such as food, flowers, or plants;
- Custom-made or personalized products;
- Personal care or hygiene products where applicable return restrictions legally apply;
- Hazardous materials;
- Flammable liquids or gases; and
- Other products that cannot legally or safely be returned.
Please contact us at staciehend37@gmail.com if you have questions about whether a particular product is eligible for return.
These exclusions do not limit any mandatory consumer rights that apply under applicable law.
8. SALE ITEMS AND GIFT CARDS
Certain final-sale items and gift cards may not be eligible for voluntary return or refund where permitted by applicable law.
Where mandatory consumer rights apply, those statutory rights take precedence over this provision.
9. EXCHANGES
We do not offer direct exchanges for voluntary returns.
If you would like a different product, the fastest option is to return the eligible product in accordance with this policy and place a separate order for the desired product once appropriate.
If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can determine the appropriate solution.
Nothing in this section limits any mandatory remedies available to consumers for defective or non-conforming goods under applicable law.
10. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your purchase is covered by European Union consumer protection rules, you generally have the right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins on the day when you, or a third party designated by you other than the carrier, receives the goods.
To exercise your statutory right of withdrawal, you must inform us of your decision within the applicable withdrawal period.
Please contact:
Email: staciehend37@gmail.com
Company: Informs ApS
Address: Kvæsthusgade 5D, 2., 1251 København K, Denmark
When exercising a statutory right of withdrawal, mandatory consumer rights provided by applicable law will apply.
Our voluntary 30-day return policy operates in addition to, and does not restrict or replace, applicable statutory withdrawal rights.
11. REFUNDS
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 days.
Your bank, card issuer, or payment service provider may require additional time to process the transaction and display the refund in your account.
Where a statutory right of withdrawal applies, refunds will be handled within the timeframe required by applicable consumer law.
If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact us at:
12. REFUND METHOD
Approved refunds will normally be returned to the same payment method used for the original purchase.
We do not normally issue refunds to a different card, bank account, or payment method unless required by applicable law or otherwise necessary due to circumstances outside our reasonable control.
13. ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it before dispatch.
If the order has already been shipped, it may no longer be possible to cancel the shipment before delivery.
After receiving the order, you may request an eligible return under our voluntary 30-day return policy or exercise any applicable statutory withdrawal rights.
14. PROOF OF PURCHASE
A receipt, order confirmation, or other valid proof of purchase may be required to process a return or refund.
Please retain your order confirmation and other relevant purchase information until your order has been successfully delivered and any applicable return period has expired.
15. CONTACT INFORMATION
If you have questions about returns, refunds, damaged or defective products, cancellations, or your statutory withdrawal rights, please contact us:
Store: lastrix.shop
Company Name: Informs ApS
CVR Number: 41436328
Email: staciehend37@gmail.com
Return Address: Kvæsthusgade 5D, 2.
Postal Code: 1251
City: København K
Country: Denmark
Customer Service Email: staciehend37@gmail.com